Store Policies
Thank you for supporting Bold Blind Beauty’s mission of improving humanity by changing the way we perceive one another. We value your relationship with us and hope you are happy with your merchandise, however, we realize sometimes stuff happens.
After the excitement of placing then receiving an order, it can be disappointing if the merchandise wasn’t received as expected. If your experience is less than stellar please let us know and we will work with you to rectify the situation. We can be reached directly by email at customerservice@boldblindbeauty.com. Please contact us before returning your shipment.
Returns Policy
- Damaged items:
The last thing we want is for you to be stuck with a damaged item. If it arrives damaged, please take photos and get in touch with us within a week’s time! customerservice@boldblindbeauty.com
- Wrong size:
If you’re unhappy with the size you’ve received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it’s possible that the garment was mislabeled. Let us know and we’ll get you sorted out.
If you’d like a different size, get in touch with us at customerservice@boldblindbeauty.com and we’ll let you know what your next steps are.
Shipping Policy
Estimated shipping delivery times:
- USA: 3-5 business days
- Canada: 5-10 business days
- World: 10-20 business days
Your order will be sent out on average within 3 days of ordering.
- International shipping:
International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.
We do not take responsibility for customs fees.
- Order never arrived:
If your order didn’t end up arriving, be sure to let us know!
First, check your shipping confirmation and check that you entered the correct address. If the address was incorrect, though we’d be happy to send you another order to the correct address, it will have to be at your cost.
If the shipping address was correct, get in touch with us at customerservice@boldblindbeauty.com noting your order number. We’ll see what can be done.