Beauty Buzz/Blog Biz | Adore Me Product Review
- Editor’s Note
- What I Liked
- Why I Was Disappointed
- My Overall Opinion
- Email Communications
- Image Descriptions
In honoring my major goal of improving my advocacy efforts within the beauty space, today I’ll share my thoughts in a review on Adore Me. Adore Me is an online lingerie brand that also sells swimwear, sleepwear, and activewear. I was so excited to find this company because I’m in the process of refreshing my undergarments so I subscribed to their Elite Box. Since communicating directly with the companies I contact, for this particular review, I’ve included the email trail between me and one of the representatives.
Adore Me’s mission to simply be here for our customers – to respond to our customers and try to serve them as best we can. It’s why we were the first brand to offer extended sizing across all our products, and sell a wide range of products in a very wide range of styles and colors. We want to make sure everyone is included.~Adore Me
What I Liked
- Free US Shipping & Exchanges
- Elite Box – Style Quiz
- Affordable prices
- Wide selection
- Carry petite to plus sizes
- Lingerie is designed by women, for women
Free shipping and exchanges are always appealing to me so this was an immediate win in my book. While I typically steer clear of subscription services, depending on what’s offered sometimes I’ll sign up temporarily. I thought the style quiz was pretty thorough and due to ‘Covid pounds’ (extra weight gained through the use of food delivery services) I was especially looking forward to receiving bras that actually fit me.
I thought the pricing was reasonable and the selection of styles and sizes is pretty expansive. Another selling point for me was because of Adore Me’s mission statement, I felt they’d have a great understanding of different body types. An added bonus for me was lingerie designed by women for women.
When my Elite Box arrived the contents were neatly and packed in individual cellophane envelopes. I received 5 pieces (two bra and panties sets and a dress). Everything I received was cute but I only tried on the bras and dress.
Why I Was Disappointed
- Unflattering fit
- Previously worn underwear
- Open to input on PwDs but do not have anything in place
I was so disappointed that the bras and dress didn’t fit me properly. Both bras made me appear lumpy and I felt very unsexy, is that even a word? The dress could have worked but it didn’t feel like my style and I opted to return it with everything else.
I’m not sure why I didn’t think to ask how Adore Me handled previously worn and returned panties. But as soon as I got my box I could think of little else. While I could have tried them on over leggings just the thought of pre-worn underwear made me want to break out in hives.
After trying on the dress I took a picture of the items in their respective envelopes, packed it back in the box, then returned it to Adore Me. I also canceled my subscription then sent an email to the company to ask them a couple of questions.
My Overall Opinion
I like the idea of being able to purchase undergarments and lingerie online, having it shipped to try it on, and then if it doesn’t work, returning it. The free shipping/exchange makes this process easy.
I also think, Adore Me has the potential to become a valuable service for people with disabilities. A virtual stylist specifically trained to assist people with disabilities would be an amazing option. Like any company, especially when it comes to accessibility, inclusion, and representation there is always room for improvement and in my opinion, it begins with the mission.
Words are powerful and used in a certain way can build up or tear down. Adore Me’s mission states “We want to make sure everyone is included.” While people with disabilities weren’t on their radar (see emails below) I hope this will change going forward.
Regarding pre-worn panties, I was advised in the emails that Adore Me has strict policies in place to safeguard their customers. Unfortunately, the panties I received did not have liners in them and I never received an answer as to why this happened.
First Email Jan 16, 2021
I canceled my subscription but think you offer a valuable service for members of my community. I am a blogger and advocate for people who are blind/low vision. I’d love to write about your service on www.boldblindbeauty.com but need to know how you handle undergarments that were previously tried on. After I received my box I felt nervous at the thought of trying on underwear that someone else may have tried on before me. Before I recommend your company to my readership I need to know the answer to my inquiry and if Adore Me has worked with other members of the disability community. Please advise. Thank you!!
Response To First Email Jan 18, 2021
Thank you for contacting us.
I see that you have a question related to items that were sent back and previously turned on. I’m here to assist you.
We obsess over every detail to make sure Adore Me sets returns are 100% sanitary and products remain in perfect condition. We know that if we mess this up, this entire service will not work.
Adore Me has vast experience in how to safely manage the return and exchange process.
Every product undergoes a thorough multiple-point inspection when it comes back to our logistics center. It’s why we built our own warehouse from scratch – to build the facilities that could handle lingerie returns, specifically.
Each product has its own safeguard. You’ll notice panties have a plastic liner that if tampered with, will not be eligible for exchange. Bras have their own procedures different than babydolls different than sleepwear, etc. Again, these processes were built over the past decade of specializing in online lingerie sales.
Our dream for our customers is to make shopping for intimates as comfortable as possible, so we launched try-at-home.
We know that this is a completely new experience for customers, so we’re here for it to make sure everyone’s concerns are met.
Please let me know if you have other questions. I’m happy to help!
Adore Me – Clarita
Second Email Jan 19, 2021
Thank you for responding to my email. Okay, here’s the thing, the two sets of panties I received did not have a plastic liner. Because I didn’t feel comfortable trying them on I didn’t because there wasn’t anything within my box to let me know that they were safe. As I indicated I’ve already canceled my service and the box is sealed and ready to go to the post office hopefully today.
I’m really disturbed to have received underwear that could have been previously worn (tried on by someone else) and cannot provide Adore Me with a satisfactory review in this area. Also, you didn’t answer my question about working with customers who identify as having disabilities, is this something you do? Please advise as I’d like to be able to share with my community that Adore Me could potentially be a service they might want to try provided the underwear is sent out with protective liners.
Please advise about the disability community.
First Response Jan 19, 2021
We do regret how our services do not meet up with your expectations.
Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times.
Please accept our sincere apology for the difficulties we have caused you. Our aspiration is to keep you as one of our most valued customers, and we hope to serve you better.
I wanted to confirm that I’m escalating your concern regarding customers who identify as having disabilities to the appropriate team for further review and assistance. Kindly allow 1–2 business days for them to contact you via email for more information.
Please do not hesitate to reach us if you need further assistance.
Adore Me – Clarita
Second Response Jan 21, 2021
I hope you’re doing well.
Upon escalating this further, I confirm that we don’t have the feature that Adore Me could potentially be a service to other customers having disabilities at the moment.
This is exactly the kind of input we need to better serve our member’s needs. Adore Me is committed to providing members with the services they need to make shopping online easy and worthwhile.
As members continue to express their preferences, we will be able to respond with expanded and improved services.
Rest assured we’ll continue to provide excellent products and services to valued customers like you.
Should you have further concerns, please let us know. We’ll be more than happy to help!
Adore Me – Clarita
- The header photo contains scrabble tiles on a marbled background that spells out “Product Review.”
- Adore Me Elite Box with gray bra/panty set, black lace bra/panty set, and a black dress.